Tax refund for unused ticket

Q: As a frequent traveller on a budget, I sometimes forfeit the fare if I cannot use a non-refundable ticket. I recently lost out on two tickets, on British Airways and easyjet, when I had to cut short a European trip. My travel agent says that airlines should refund the tax I have paid. Is this true? - Steve Cher

A: Yes, you are entitled to a refund on the taxes on the unused ticket (which can be substantial and up to 50 percent of the cost of a ticket). However, most airlines impose an administration fee, which they will deduct from the refundable amount. Easyjet charges five British pounds and British Airways 20-25 British Pounds. You need to contact the airlines directly and fill in a refund application form.