Beware the Resort Fee Scam

Q: Could you please explain the idea behind a "resort fee"? We recently booked and stayed at a hotel in Florida in the USA. When we checked out, I was most surprised to find a 10 dollar per day resort fee charged for each room. I queried this with the management, but they said it was "to make use of the hotel's facilities". They pointed out that the charge was listed on their website and on the registration form and I had to pay. Is there anything I can do to recover this money - and what are my options in the future? - Errol Levison

A: A resort fee has become a sneaky way for hotels to increase revenue. It originated in complexes which had both residential and hotel sections. Residents who did not use the swimming pools and other facilities in the complex complained about having to pay a levy covering these facilities, so it became an optional charge for those who wanted to use the "resort" facilities. Then the hotels started charging their guests the same fee. Of course, hotel guests do not take kindly to being charged a fee for facilities they perceive as being part of the daily hotel rate (such as pool towels, the use of beach and pool loungers,etc). If you complain loudly and strongly enough on check-in, they will often waive this fee. With regards to the bill you have already paid, there seems to be little you can do beyond writing a complaint to the manager or the parent company if it is part of a chain. However, read the small print next time you wish to reserve a room and specifically ask what compulsory fees, levies or taxes will be added to your bill. Tty to get this writing before you pay any deposit. (19 July 2009)